Once we process your return, we'll refund your payment and email you a confirmation. As a reminder, it may take 14 business days for us to get your package and complete the refund.

No, at the moment we do not allow for exchange once the product has shipped out. Please email us at hello@hobee.com.my if you need further assistant.

For the vast majority of returns, it takes about 14 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.

Yes, you can. Please contact us to cancel your order within 48 hours your placement . Any cancellation of order after fulfillment cannot be refunded

We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur.
You may also refer to our Refund Policy.

Currently, we do not provide self-collection service.

If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. Customer can communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.

You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.

All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery.

We offer an affordable flat rate of RM 10 per KG for all standard shipping within Peninsula Malaysia, which is inclusive of logistics fee, packaging, handling fee, and tax.
Standard shipping to Sabah and Sarawak is calculated based on weight. You may try to add item to cart and checkout to check the shipping rate before placing an order.
First 1 KG = RM 17, every additional 1 KG = RM 12
Alternatively you can choose your preferred shipping option when you check out. Shipping will be vary according to the courier company chosen.

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